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within 1 business day
Free shipping applies to 48 contiguous states on orders over $50.00
Monday-Friday 9am - 5pm
All hours are Central Standard Time
When calling, please leave a message rather than calling repeatedly.
This is the fastest way for us to assist you.
When fabulous, new products are introduced, stock is always a problem. We usually receive our initial order in a timely fashion, however subsequent orders are usually slow until production catches up with demand. It is for this reason that we offer pre-orders on the latest products, even though they are not yet shipping. This guarantees your item from the first shipment so you will be one of the first to receive your products.
Payment can be made using Visa, Mastercard, Discover, American Express, or Personal Check, however, when using a check, we do not ship until your payment clears. Please note that your card will be charged when you place the order on our website. We do not store any credit card information for security reasons. Therefore we never see your credit card number and neither do hackers. This policy is in place to protect you as a consumer. If you know your product is backordered and you do not want the charge appearing on your bill, consider choosing check as your payment option. This will reserve your item, but allow you to send payment when you are ready.
Orders will be processed within 3 days. Shipping will occur on the 4th day or before.
With that disclaimer, orders typically ship the day after the order was placed.
We offer free shipping on item totals over $50.00. When you qualify for free shipping, we reserve the right to select the shipping method. Single cartridges and other lighter items ship USPS First Class Mail. Other orders ship USPS Priority Mail or UPS Ground. Please note that we are not responsible for orders that USPS shows as delivered. We encourage you to keep extra watch or alert your carrier when you are expecting a package. We have a new system in place that will allow us to send you notification on USPS shipments. Because USPS does not scan at each location your package may arrive before it shows it even left.
We gladly accept returns when made within 14 days of your purchase. Simply return the products in its unopened, original packaging for a full refund less shipping and handling. There is never a restocking fee.